Returns & refunds

You can return any unopened item, with its seal and original packaging intact, within 14 days of delivery. We'll refund the product price once we receive and check it.

Because fragrance is a personal-care product, we can't accept returns of opened or used bottles — unless the item is faulty or not what you ordered.

If your parcel arrives damaged, leaking, or contains the wrong item, contact us within 48 hours of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including delivery, at no cost to you.

1. Contact us with your order number and the item you want to return.
2. We'll confirm and arrange a courier pickup, or give you a drop-off address.
3. Pack the item securely in its original box.

For change-of-mind returns, the return delivery cost is deducted from your refund. Free-shipping orders that drop below the free-delivery threshold after a return may have the original delivery fee deducted.

• Card payments are refunded to the same card. Banks usually take 5–10 business days to show it.
• Cash-on-delivery orders are refunded by bank transfer to an account in your name.
• Discounts used on the original order are deducted proportionally.

You can cancel free of charge until your order has been shipped. Contact us as soon as possible with your order number.