Help
Frequently asked questions
Orders & delivery
Q: How much is delivery?
A: Delivery is free on orders of 160 AED or more, or when you order 2 or more items. Otherwise a flat 20 AED applies anywhere in the UAE.
Q: How long does delivery take?
A: Most orders arrive within 1–3 business days. Orders placed before 2 pm on a business day usually leave our warehouse the same day.
Q: Do you ship outside the UAE?
A: Not yet. We currently deliver to all seven emirates only.
Q: How can I track my order?
A: Signed-in customers can see every order and its status under My account. Guests receive an email confirmation with the order number; contact us with that number for an update.
Payment
Q: Which payment methods do you accept?
A: Cash on delivery is available on every order. Where shown at checkout, you can also pay securely by card. Card details are entered on our payment provider's page and never reach our servers.
Q: How do discount codes work?
A: Enter the code in your cart. New customers who create an account get 10% off their first order with code WELCOME10. Only one code can be used per order.
Our fragrances
Q: Are your perfumes copies of designer brands?
A: No. Each fragrance is our own formula. “Inspired by” tells you which well-known scent shares a similar mood, so you can choose with confidence. We are not affiliated with any of the brands mentioned.
Q: How long do they last?
A: Our perfumes use a high oil concentration. On skin most last 8–12 hours; on clothes even longer. Longevity varies with skin type and climate.
Q: Which size should I choose?
A: 30 ml is ideal for trying a new scent or travelling. 50 ml and 100 ml offer better value if you already know you love it.
Q: How should I store my perfume?
A: Keep it away from direct sunlight and heat — not in the car. A drawer or cupboard at room temperature keeps the scent fresh for years.
Returns
Q: Can I return a perfume?
A: Unopened items in their original packaging can be returned within 14 days of delivery. For hygiene reasons opened perfumes can't be returned unless they arrived damaged or faulty. See our Returns & Refunds page for details.
Q: My order arrived damaged. What now?
A: We're sorry! Contact us within 48 hours of delivery with your order number and a photo, and we'll send a replacement or refund at no cost to you.